Payment failed email template

A declined charge, with the amount, the card, the retry date and what happens next.

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From: Northwind <[email protected]>
Subject: We could not charge your card for Northwind
Preview text: We could not charge your card for Northwind

payment-failed.txt

We could not charge your card for {{productName}}

Your payment did not go through

We tried to charge {{amount}} for {{productName}} and the card ending {{cardLast4}} was declined. This is usually an expired card or a bank blocking an unfamiliar charge rather than anything to do with your account.

We will try again on {{retryDate}}. {{consequence}}

Update payment method [{{actionUrl}}]

{{footerNote}}

Shown with sample values. The HTML and plain-text tabs keep the placeholders.

About

When to send it

Send it when a charge is declined. It names the amount and the card, explains the usual causes calmly, says when the next attempt will be, and gives one button to update the payment method.

8 values to fill

What each send fills in

Required values have to come with every send. The rest fall back to the default shown here.

Placeholder	Kind	Required	Default
`{{productName}}`	Text	Required	None
`{{amount}}`	Text	Required	None
`{{cardLast4}}`	Text	Optional	••••
`{{retryDate}}`	Text	Required	None
`{{consequence}}`	Text	Optional	If it fails again your plan pauses, and nothing is deleted.
`{{actionUrl}}`	Link	Required	None
`{{footerNote}}`	Text	Optional	You are receiving this because you have an active subscription.
`{{unsubscribeUrl}}`	Link	Optional	None

API

Send it from your code

Create a template from this design once, then send it with the values for each message.

import { init, nextmail } from '@nextmail/sdk' init({ apiKey: process.env.NEXTMAIL_API_KEY }) await nextmail.templates.create({  name: 'Payment failed',  slug: 'payment-failed',  starter: 'payment-failed',  publish: true,}) const sent = await nextmail.templates.send('payment-failed', {  from: 'Northwind <[email protected]>',  to: '[email protected]',  props: {    productName: 'Northwind',    amount: '£49.00',    cardLast4: '4242',    retryDate: '4 October',    actionUrl: 'https://example.com/billing',  },}) console.log(sent.id, sent.status)