Feedback request email template

Asks about one named order or conversation, and only once.

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From: Northwind <[email protected]>
Subject: How was the linen overshirt?
Preview text: How was the linen overshirt?

Preview of the Feedback request template

feedback-request.txt

How was {{subjectName}}?

How did we do?

You {{interactionVerb}} {{subjectName}} on {{interactionDate}}. If you have two minutes, we would like to know how it went. It is read by a person, and it changes what we do next.

Leave feedback [{{actionUrl}}]

Would rather not? That is completely fine. This is the only time we will ask about this one.

{{footerNote}}

Shown with sample values. The HTML and plain-text tabs keep the placeholders.

About

When to send it

Send it a few days after an order, a support conversation or a visit. It asks about that one interaction rather than the company in general, says a person reads the answers, and promises not to ask about it again.

6 values to fill

What each send fills in

Required values have to come with every send. The rest fall back to the default shown here.

Placeholder	Kind	Required	Default
`{{subjectName}}`	Text	Required	None
`{{interactionVerb}}`	Text	Optional	ordered
`{{interactionDate}}`	Text	Required	None
`{{actionUrl}}`	Link	Required	None
`{{footerNote}}`	Text	Optional	You are receiving this because of a recent interaction.
`{{unsubscribeUrl}}`	Link	Optional	None

API

Send it from your code

Create a template from this design once, then send it with the values for each message.

import { init, nextmail } from '@nextmail/sdk' init({ apiKey: process.env.NEXTMAIL_API_KEY }) await nextmail.templates.create({  name: 'Feedback request',  slug: 'feedback-request',  starter: 'feedback-request',  publish: true,}) const sent = await nextmail.templates.send('feedback-request', {  from: 'Northwind <[email protected]>',  to: '[email protected]',  props: {    subjectName: 'the linen overshirt',    interactionDate: '24 September',    actionUrl: 'https://example.com/feedback/NW-10482',  },}) console.log(sent.id, sent.status)